Terms & Conditions
ICTSOLUTIONBD.COM – Warranty Policy
1. Warranty Responsibility
- Warranty is primarily provided according to the terms and conditions of the manufacturer, brand, importer, or authorized distributor.
- ICTSOLUTIONBD.COM will assist customers with the warranty claim process.
2. Not All Products Have Warranty
- Warranty will only apply to products for which a warranty period has been officially provided by the manufacturer, importer, or authorized distributor.
3. Warranty Claim Process
- Customers located in Dhaka must submit the warranty product directly to our office.
- Customers located outside Dhaka may send the product through a reliable courier service after contacting our support team.
- Customers may be required to provide the original invoice or proof of purchase when submitting a warranty claim.
4. Warranty Resolution
- Depending on the nature of the problem, the product may be repaired, have its parts replaced, or be replaced with another product.
- If the same model is unavailable, an equivalent product or alternative solution may be provided according to the applicable manufacturer/importer policy.
5. Warranty Service Time
- Warranty service time may vary depending on the product and the nature of the problem.
- Simple issues may be resolved quickly, while cases requiring spare parts or parts sourced from abroad may take considerably longer.
6. Customer Responsibility for Data
- ICTSOLUTIONBD.COM will not be responsible for any loss, corruption, or damage to data, software, applications, or operating systems during service or repair.
- Customers are strongly advised to back up their important data before submitting a product for service.
7. Physical Damage
Warranty may not apply in cases of:
- Water or liquid damage
- Physical breakage or impact
- Burning or fire damage
- Deep scratches
- Rust, corrosion, or fungus
- Damage caused by misuse or negligence
8. Serial Number
- Warranty may become invalid if the product's serial number or serial number sticker is removed, damaged, altered, or becomes unreadable.
9. Unauthorized Repair or Modification
- Warranty may not apply if a product has been repaired, modified, upgraded, overclocked, or tampered with by an unauthorized person or service center.
10. Motherboard/Processor Pins
- Warranty will not apply if motherboard or processor pins are broken, bent, missing, or physically damaged.
11. Password and Security Lock
- Customers are responsible for removing BIOS passwords, administrator passwords, activation locks, or other security restrictions before submitting a product for service.
12. Printer Consumables
- Items such as ink, toner, cartridges, print heads, drums, rollers, and maintenance boxes are generally not covered by standard product warranty unless specifically stated by the manufacturer.
13. Monitor Dead Pixels
- Dead-pixel warranty claims will be handled according to the respective brand and model-specific dead-pixel policy.
14. Laptop Warranty
- Laptop warranty periods may vary depending on the brand and model.
- Batteries, chargers, adapters, and other accessories may have separate or shorter warranty periods.
15. Networking Products
- Routers, switches, access points, and other networking products may have separate warranty conditions for the main device, power adapter, and accessories.
16. Original Accessories and Box
- Customers may be required to submit the product, original accessories, box, invoice, and warranty documents when making a warranty claim.
17. Out-of-Warranty Service
- Services or repairs outside the warranty coverage may be subject to additional charges, which will be applicable with the customer's approval.
18. Final Warranty Decision
- The final decision regarding repair, replacement, parts replacement, or other warranty solutions will be made according to the applicable policy of the respective manufacturer, importer, or authorized distributor.
- ICTSOLUTIONBD.COM will assist the customer throughout the warranty process as applicable.
