Return & Refund Policy
At ICTSOLUTIONBD.COM, we aim to provide quality products and a reliable shopping experience. Please read the following Return & Refund Policy carefully before placing an order.
1. Product Checking at Our Office
Office Purchase
Customers who purchase products directly from our Dhaka office are requested to check and verify the product in front of our representative before completing the purchase. This facility is applicable to Dhaka-based customers only.
2. Online Order & Manufacturing Defects
If a customer receives a product with an apparent manufacturing defect, the issue must be reported to us within 24 hours of receiving the product through our official contact channels.
For a return or replacement request, the product must remain unused and free from scratches, physical damage, or modification. The original packaging, accessories, and other included items should also be intact.
3. Wrong Product Delivered
If the delivered package appears to contain a product different from the one ordered, customers are requested not to open, use, or damage the package. Please contact us immediately so that we can verify the order and take the necessary action.
If the product has been opened, used, or the original packaging has been damaged, the return or replacement request may not be accepted.
4. Defective Product Inspection
All defective-product claims are subject to inspection by our technical team. After receiving and checking the product, we will determine whether the issue qualifies for repair, replacement, or another applicable solution based on the product's warranty terms.
5. Replacement Through Delivery
If a customer requests replacement or collection of a defective product through our delivery service, applicable delivery or replacement charges may be charged depending on the situation.
Customers may also be requested to bring the product to our Dhaka office for inspection when necessary.
6. Product Compatibility & Change of Mind
Customers are requested to carefully review the product specifications, compatibility, features, and other provided information before placing an order.
If a product has been delivered correctly and is free from defects, a return or refund request may not be accepted simply because:
- The product is not compatible with the customer's existing setup
- The customer no longer needs the product
- The customer has changed their mind
- The customer expected different features or specifications
7. Software & License Products
Purchased software, activation keys, digital licenses, subscriptions, or similar digital products are generally non-returnable and non-refundable once the license or activation information has been delivered or activated.
8. Return & Refund Processing Time
Approved returns and refunds may take approximately 3–10 working days to process, depending on the product, payment method, verification process, and other relevant circumstances.
For online orders, additional time may be required for product collection, inspection, and processing.
9. Payment & Refund Charges
Where applicable, transaction charges imposed by mobile financial services, online payment gateways, POS services, or other payment providers may be deducted from the refundable amount.
10. Courier Damage
Customers are requested to carefully inspect the package at the time of delivery.
If the package is visibly broken, severely damaged, or appears to have been opened or tampered with, please do not accept the delivery and contact us immediately.
If a visibly damaged package is accepted, ICTSOLUTIONBD.COM may not be responsible for damage caused during transportation.
11. Cashback & Promotional Benefits
If a cashback, discount, promotional benefit, or other special offer was applied to an order, the applicable cashback or promotional amount may be deducted when processing a refund.
12. Important Conditions
A return or refund request may be rejected if the product:
- Has been physically damaged by the customer
- Has scratches, burn marks, liquid damage, or signs of misuse
- Has been modified, repaired, or opened without authorization
- Is missing original packaging, accessories, manuals, or other included items
- Has been used in a manner inconsistent with the manufacturer's instructions
All return, replacement, and refund requests are subject to verification and the applicable warranty or product terms.
