Privacy Policy
At ICTSOLUTIONBD.COM, we respect your privacy and are committed to protecting the personal information you provide when using our website, placing an order, or communicating with us. This Privacy Policy explains how we collect, use, store, and protect your information.
1. Information We Collect
When you visit our website, create an account, place an order, or contact us, we may collect information such as:
- Full Name
- Mobile Number
- Email Address
- Billing and Delivery Address
- Order and Purchase Information
- Payment-related information
- Product preferences and customer service communications
- IP address, browser type, device information, and other technical information
We only collect information that is reasonably necessary to provide our services and process your orders.
2. How We Use Your Information
The information we collect may be used to:
- Process and confirm your orders
- Arrange product delivery
- Contact you regarding your order or delivery
- Provide customer support and after-sales service
- Process payments through authorized payment providers
- Improve our website, products, and services
- Prevent fraudulent or unauthorized activities
- Send promotional offers, product updates, or other communications where you have provided consent
We do not use your personal information for purposes unrelated to our services unless permitted or required by applicable law.
3. Cookies and Website Data
ICTSOLUTIONBD.COM may use cookies and similar technologies to improve website functionality, understand visitor behavior, remember preferences, and provide a better browsing experience.
You may adjust your browser settings to manage or disable cookies. However, disabling certain cookies may affect some website features.
4. Sharing Information with Third Parties
We may share limited information with trusted third-party service providers when necessary to provide our services. These may include:
- Courier and delivery companies
- Payment gateway and payment processing providers
- Website hosting and technical service providers
- Customer support or service partners
Such information is shared only when necessary for the relevant service. We do not sell or rent customers' personal information to third parties.
Third-party service providers may have their own privacy policies and terms regarding how they handle information.
5. Payment Security
Payments made through ICTSOLUTIONBD.COM may be processed by authorized payment service providers. We do not intend to store complete payment card details on our own servers.
Where applicable, secure technologies such as SSL/TLS encryption may be used to protect information transmitted through our website.
Although we take reasonable security measures, no online transmission or electronic storage system can be guaranteed to be completely secure.
6. Protection of Your Information
We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.
Access to customer information is limited to individuals or service providers who need it to perform their responsibilities.
7. Order and Account Information
We may retain information related to your orders and transactions for purposes such as:
- Order history and record keeping
- Warranty and after-sales support
- Returns, refunds, and replacement processing
- Accounting and legal requirements
- Resolving customer service issues
We may retain such information for as long as reasonably necessary for these purposes or as required by applicable law.
8. Marketing Communications
If you provide consent, we may contact you with information about new products, special offers, promotions, or other updates from ICTSOLUTIONBD.COM.
You may choose to stop receiving promotional communications at any time by contacting us or using the available unsubscribe option.
9. Your Privacy Rights
Depending on applicable law, you may have the right to request access to, correction of, or deletion of certain personal information held by us.
If you believe that any information we have about you is incorrect or you have concerns about how your information is being handled, you may contact us so that we can review the matter.
10. Children's Privacy
Our website is intended for general customers and is not specifically directed toward children. We do not knowingly collect personal information from children without appropriate consent where such consent is required by law.
11. Changes to This Privacy Policy
ICTSOLUTIONBD.COM may update this Privacy Policy from time to time to reflect changes in our services, website functionality, or applicable requirements.
Any updated version will be published on this page with the revised effective date.
